Rook GewinvaleYour analyst is a message away.
Have a question about Rook Gewinvale or your account? Our support team, alongside your personal analyst, is glad to help. Reach out and we'll come back to you as soon as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in a short call than in a string of messages.
Outside working hours
Messages sent in the evening or at weekends are queued and answered first thing the next working day, in the order received.
What's worth including
Your registered email and roughly when the issue occurred is usually enough for us to find your account. Never send a password, a full card number or a one-time code — nobody on our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated straight away rather than joining the normal queue.
Before you write
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked questions. — costs, withdrawals, verification and minimums.
- How it works. — what happens after you register, step by step.
- Pricing — what's free and where a cost can appear.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to talk through | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |